Privacy Policy

Last Updated: 02.09.2026

At Maanya (“we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect when you visit https://shopmaanya.in/, place an order, contact us, or otherwise interact with our store, and how we use, share, and protect that information.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our store, we may collect the following information:

Personal and contact information, including your name, email address, telephone number, billing address, shipping address, and other information you provide to us.

Order and transaction information, including products purchased, order history, payment status, shipping information, returns, refunds, and related transaction details.

Payment information may be processed by our payment service providers. We generally do not directly store complete credit/debit card details, UPI credentials, or other sensitive payment authentication information.

Account information, if customer accounts are available on our store, such as your login details, saved addresses, preferences, and order history.

Technical and usage information, such as IP address, browser type, device information, operating system, pages visited, referring URLs, and information about how you interact with our website.

Communications, including messages, emails, customer support requests, reviews, feedback, and information you voluntarily provide when contacting us.

Marketing preferences, including whether you have chosen to receive promotional emails, messages, offers, or other marketing communications from us.

2. How We Use Your Information

We may use your personal information to:

• Process, confirm, fulfil, and deliver your orders;

• Process payments, refunds, cancellations, and returns;

• Communicate with you regarding your orders or enquiries;

• Provide customer support;

• Maintain and improve our website, products, and services;

• Personalize your shopping experience;

• Detect and prevent fraudulent, abusive, or unauthorized activity;

• Maintain business, transaction, accounting, and tax records;

• Comply with applicable legal and regulatory requirements;

• Send promotional communications where you have consented or where otherwise permitted by applicable law; and

• Understand how customers use our website so we can improve our store and customer experience.

Where processing is based on your consent, you may withdraw that consent in accordance with applicable law.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may help us keep the website functioning correctly, remember your preferences, understand website traffic and usage, improve performance, measure marketing effectiveness, prevent fraud, and provide relevant advertising where applicable.

Some cookies are necessary for the operation of the website, while others may relate to analytics, personalization, or advertising.

You may be able to control or disable certain cookies through your browser settings or through any cookie/privacy controls made available on our website. Disabling certain cookies may affect some functionality of the store.

4. Third-Party Services

We use third-party service providers to operate our business and provide our services.

These may include:

• Shopify, which provides our e-commerce platform;

• Payment gateways and payment processors;

• Shipping, logistics, and courier providers;

• Analytics providers;

• Email, SMS, and marketing platforms;

• Advertising platforms;

• Customer support services;

• Fraud prevention and security services; and

• Other applications or integrations used to operate our online store.

We may provide these service providers with personal information where reasonably necessary for them to perform services on our behalf or otherwise in accordance with applicable law.

These third parties may process information according to their own privacy policies and legal obligations. We encourage you to review the privacy policies of relevant third-party services.

We do not sell your personal information merely for monetary consideration. Where information is shared with service providers, it is generally for operating our store, processing transactions, delivering orders, improving services, marketing where permitted, or complying with legal requirements.

5. Payment Information

Payments made through our website may be processed by third-party payment providers.

Your payment information is submitted to and processed by the applicable payment provider in accordance with its security practices, terms, and privacy policy.

We do not intentionally store your complete card number, CVV, UPI PIN, banking password, or similar payment authentication credentials on our own systems.

6. Data Security

We take reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

Our store also relies on Shopify and other service providers for infrastructure, payment processing, hosting, and security-related services.

However, no method of transmitting or storing information electronically is completely secure. Accordingly, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.

For example, certain order, payment, invoice, tax, and accounting information may need to be retained for legally required periods even after your transaction with us has been completed.

When personal information is no longer required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal requirements.

8. Your Rights

Subject to applicable Indian law and the circumstances of your request, you may have rights relating to your personal data, including the ability to:

• Request information about the personal data we process about you;

• Request correction, completion, or updating of inaccurate or incomplete personal data;

• Request erasure of personal data where applicable;

• Withdraw consent where processing is based on your consent;

• Raise a grievance regarding how your personal information has been handled; and

• Exercise other rights available under applicable data-protection law.

To exercise a privacy-related right, contact us at shopmaanya@gmail.com.

We may need to verify your identity before processing certain requests. Some requests may also be limited where retention or processing is required by law or is otherwise permitted under applicable law.

9. Marketing Communications

If you subscribe to our newsletter or otherwise agree to receive promotional communications, we may contact you about new products, offers, collections, events, or other updates from Maanya.

You may withdraw your consent or unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us at shopmaanya@gmail.com.

Transactional communications relating to an existing order, payment, delivery, return, refund, security issue, or customer-service request may still be sent where necessary.

10. Children's Privacy

Our store and products are not intended to collect personal information directly from children in circumstances where parental or guardian consent is required under applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us at shopmaanya@gmail.com so that we can review the matter and take appropriate action.

11. International Processing and Transfers

Because we use Shopify and may use other global technology and service providers, personal information may be processed or stored outside India.

Where personal data is transferred or processed internationally, we will handle such transfers in accordance with applicable legal requirements and any restrictions imposed under Indian law.

12. Disclosure Required by Law

We may disclose personal information where reasonably necessary to comply with applicable laws, regulations, court orders, governmental requests, or other lawful processes.

We may also disclose information where reasonably necessary to protect our legal rights, our customers, our business, or others from fraud, security threats, or unlawful activity.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, legal requirements, or regulatory obligations.

When we make changes, we will publish the updated Privacy Policy on this page and revise the “Last Updated” date above.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions, concerns, requests, or grievances regarding this Privacy Policy or how we handle your personal information, please contact us:

Maanya
Email: shopmaanya@gmail.com
Privacy/Grievance Email: shopmaanya@gmail.com
Business Address: Karimpur, West Bengal
India

Privacy/Grievance Contact: Mahasweta Ghatak

We will make reasonable efforts to acknowledge and address privacy-related requests and grievances in accordance with applicable law.