Return & Refund Policy

Last Updated: 02.09.2026

At Maanya, every order is prepared and packed with care. We want you to love what you receive, and if something isn’t right, we’ll do our best to make it right.

Please read the following policy before requesting a return, exchange, or refund.

1. Return Eligibility

You may request a return or exchange if:

• You received an incorrect product.

• The product arrived damaged or defective.

• The product is materially different from what you ordered.

• The product otherwise qualifies for return under this policy.

To be eligible for a return, the product should generally be:

• Unused and in its original condition.

• In its original packaging where reasonably possible.

• Accompanied by your order number or proof of purchase.

Please note that because many Maanya products are handcrafted, minor differences in color, shape, texture, finish, fragrance, wax appearance, or decorative details may naturally occur. These small variations are part of the handmade character of our products and are not normally considered defects.

Nothing in this policy limits any mandatory rights available to customers under applicable Indian consumer law.

2. Return Timeframe

Return or exchange requests must be made within 10–15 days of receiving your order.

Please contact us at shopmaanya@gmail.com with:

• Your order number

• The reason for the request

• Clear photographs of the product

• Photographs of the packaging, where relevant

• A short video or unboxing video, where reasonably required to verify shipping damage

Once we receive your request, we will review it and let you know the next steps.

Please do not return a product without contacting us first.

3. Damaged, Defective or Incorrect Products

We take extra care while packing our products, but candles and decorative items can sometimes be damaged during transportation.

If your order arrives damaged, defective, or incorrect, please contact shopmaanya@gmail.com as soon as possible.

Once we verify the issue, we may offer, depending on the circumstances:

• A replacement;

• An exchange;

• A refund; or

• Another appropriate resolution agreed with you.

For verified damaged, defective, or incorrect products, Maanya will bear reasonable return or replacement shipping costs, where a return is required.

4. Refunds

Once we receive and inspect an eligible returned product, we will notify you regarding approval or rejection of the refund.

If approved, we will initiate the refund to your original payment method, wherever reasonably possible.

Approved refunds are generally processed by us within 7–10 business days.

After we initiate a refund, your bank, card issuer, UPI provider, or payment gateway may require additional time to reflect the amount in your account. These external processing times are outside Maanya's control.

Original shipping charges may be non-refundable for discretionary returns unless the return resulted from a damaged, defective, or incorrect product or where otherwise required by applicable law.

5. Exchanges

Eligible products may be exchanged depending on product availability.

If the replacement product is unavailable, we may offer an alternative product, store credit where agreed with you, or a refund, as appropriate.

If you wish to exchange an eligible product simply because you prefer another color, design, fragrance, or variant, additional shipping charges and any applicable price difference may need to be paid by you.

6. Customized & Personalized Products

Customized, personalized, and made-to-order products are created specifically for you and therefore cannot normally be returned, exchanged, or cancelled because of a change of mind once production has started.

However, if a customized product arrives damaged, defective, incorrect, or materially different from the customization agreed upon, please contact us and we will work with you to resolve the issue.

7. Non-Returnable Items

Unless damaged, defective, incorrect, or otherwise required to be accepted under applicable law, the following items are generally non-returnable:

• Customized or personalized products

• Made-to-order candles

• Products that have been used, burned, altered, or damaged after delivery

• Products returned without their original components

• Items purchased during a final-sale or clearance promotion where clearly identified as non-returnable before purchase

• Gift cards, if offered

• Products that cannot reasonably be resold for hygiene or safety reasons after use or opening

Eligibility will be assessed based on the condition of the product and the circumstances of the request.

8. Return Shipping Costs

If the return is due to a verified damaged, defective, or incorrect product, Maanya will bear the reasonable return shipping cost where return shipping is required.

For other eligible returns or exchanges, such as a change of preference, the customer may be responsible for return shipping and re-shipping costs.

We recommend contacting us before arranging your own return shipment so that we can provide the appropriate instructions.

9. Order Cancellations

If you need to cancel an order, please contact shopmaanya@gmail.com as soon as possible.

We will try to accommodate cancellation requests if the order has not yet been dispatched or entered production.

Once an order has been dispatched, it may need to be handled as a return according to this policy.

Customized or made-to-order products may not be cancelled once production has begun, except where required by applicable law.

10. Return Packaging

Candles can be fragile, so please package approved returns carefully to prevent damage during transit.

Where reasonably possible, use the original protective packaging.

Maanya may not be able to provide a full refund for damage caused by inadequate return packaging where the customer was responsible for arranging the return shipment.

11. Missing Refunds

If we have confirmed that your refund was processed but you have not received it after the expected period, please first check with your bank or payment provider.

If you still cannot locate the refund, contact us at shopmaanya@gmail.com with your order details and we will assist you.

12. Contact Us

For returns, exchanges, refunds, or damaged-order queries, please contact:

Maanya
📧 shopmaanya@gmail.com

Please include your order number when contacting us so we can assist you more quickly.