Shipping Policy

Last Updated: 02.09.2026

Thank you for shopping with Maanya. Every order is carefully prepared and packed before beginning its journey to you. This Shipping Policy explains our processing, shipping, and delivery practices.

1. Order Processing

Orders are generally processed and prepared for dispatch within 3 business days after successful payment confirmation.

As many of our products are handcrafted, customized, or made in small batches, certain products may require additional preparation time. If an order requires significantly longer processing, we will make reasonable efforts to inform you.

Business days exclude Sundays and applicable public holidays.

2. Shipping Methods

We work with trusted third-party courier and logistics partners to deliver orders across serviceable locations in India.

The shipping method available for your order may depend on:

• Your delivery location and PIN code

• Product size and weight

• Courier availability

• Order value and package dimensions

Where multiple shipping options are available, they may be displayed during checkout.

3. Delivery Timeframes

Once your order has been processed and dispatched, estimated delivery is generally within 4–5 business days.

Please note that this is an estimated timeframe and not a guaranteed delivery date. Delivery times may vary depending on your location, courier operations, weather conditions, public holidays, local restrictions, or other circumstances beyond our reasonable control.

Customized or made-to-order products may require additional processing time before dispatch.

4. Shipping Costs

Shipping charges depend on the delivery address, as well as factors such as package size, weight, and courier availability.

The applicable shipping charge will be communicated or displayed before your order is finalized wherever possible.

From time to time, Maanya may offer free or discounted shipping as part of a promotional offer.

5. Tracking Your Order

Once your order has been dispatched, tracking information will be shared with you where tracking is provided by our delivery partner.

Tracking details may be sent through email, SMS, WhatsApp, your customer account, or another available communication method.

Please allow some time after dispatch for the courier's tracking system to update.

6. Delivery Address

Please ensure that your name, complete delivery address, PIN code, and contact number are accurate when placing your order.

Maanya cannot be responsible for delays or failed deliveries caused by incorrect or incomplete delivery information provided by the customer.

If you notice an error in your shipping information, please contact us at shopmaanya@gmail.com as soon as possible. We will try to assist you, but we may not be able to modify the address once an order has been dispatched.

7. Delivery Issues and Delays

Although we work to ensure that orders reach you on time, occasional delays may occur due to courier issues, weather, holidays, high order volumes, transportation disruptions, incorrect addresses, or other circumstances beyond our reasonable control.

If your order is significantly delayed or tracking has not updated for an unusual period, please contact us at shopmaanya@gmail.com with your order number.

We will work with the courier partner to investigate the issue and assist you wherever reasonably possible.

8. Damaged Packages

If your package arrives visibly damaged, please photograph the outer packaging before opening it whenever possible.

If the product inside is damaged, defective, or incorrect, contact us at shopmaanya@gmail.com as soon as possible with your order number and clear photographs or videos of the package and product.

Any return, replacement, or refund will be handled according to our Return & Refund Policy.

9. Failed Delivery & Returned Packages

If delivery cannot be completed because of an incorrect address, unavailable recipient, repeated unsuccessful delivery attempts, or another customer-related reason, the package may be returned to us by the courier.

If you would like the order to be shipped again, additional shipping charges may apply where permitted by applicable law.

We recommend keeping your registered phone number available around the expected delivery period so that the courier can contact you if necessary.

10. International Shipping

Currently, Maanya primarily ships within India.

International shipping may be offered in the future or for selected orders. If international shipping is available, delivery times and charges will depend on the destination, package size, courier service, customs requirements, and other applicable factors.

International customers may also be responsible for customs duties, import taxes, or other charges imposed by their destination country unless expressly stated otherwise.

Please contact shopmaanya@gmail.com before placing an international order to confirm availability.

11. Contact Us

If you have any questions about shipping or need help with your delivery, please contact us:

Maanya
📧 shopmaanya@gmail.com

Please include your order number when contacting us about an existing order so we can assist you more quickly.